Returns & Refund Policy

We offer a 30-day return window from the date of delivery. This exceeds the minimum 14-day cooling-off period required under EU consumer protection law, giving you extra time to decide.

To be eligible for a return, items must be unworn, undamaged, and in their original packaging with all tags attached. Shoes must be tried on indoors only — items with signs of outdoor wear cannot be accepted.

Return shipping is free for all orders within the EU 27. A prepaid return label is included with every order, or you can generate one from your KICKS account dashboard.

For returns from outside the EU (UK, EEA, Switzerland), return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service for your protection.

1. Log in to your KICKS account and navigate to "My Orders".

2. Select the order containing the item(s) you wish to return and click "Request Return".

3. Choose a reason for the return and confirm your request.

4. Print the prepaid return label (EU orders) or arrange your own return shipment.

5. Pack the item(s) securely in the original packaging and attach the return label.

6. Drop off the package at the nearest carrier collection point.

Alternatively, you can initiate a return by emailing support@kicks.demo with your order number and reason for return.

Once we receive and inspect your return, we will process your refund within 5 to 10 business days. Refunds are issued to the original payment method used at checkout.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at support@kicks.demo. We will arrange a free return and offer a full refund or replacement at your choice — no restocking fee applies.

Under EU consumer law, you are also entitled to a legal guarantee of conformity for a period of two years from delivery. If a product develops a defect within this period, you may be entitled to a repair, replacement, or refund.

The following items cannot be returned: custom or personalized products, gift cards, and items marked as final sale. Promotional bundles must be returned as a complete set.

We do not offer direct exchanges. To get a different size or colour, please return the original item for a refund and place a new order. This ensures the fastest processing and guarantees availability of your preferred variant.